Managing Your Subscription
Ripple may offer VIP and SVIP monthly or annual plans. Available prices, benefits, introductory access and renewal periods are shown before purchase and may vary by country, platform and promotion. Annual plans may be priced differently from twelve individual monthly periods. Benefits and configurable usage limits are those displayed for the plan at purchase.
Subscriptions purchased through Apple or Google are billed, renewed, cancelled and refunded by the relevant store. Deleting Ripple does not cancel a subscription. Manage Apple subscriptions at https://apps.apple.com/account/subscriptions and Google Play subscriptions at https://play.google.com/store/account/subscriptions. Cancellation normally stops the next renewal and does not remove access already paid for. Any upgrade, downgrade or proration is determined by the applicable store and the option shown at confirmation.
These Subscription Terms (“Subscription Terms”) govern the purchase and use of paid subscription services, including VIP, SVIP, and any other recurring or subscription-based membership offered through the Service.
These Subscription Terms form part of the Service's Terms of Service (“Terms”).
By purchasing, activating, renewing, or using a subscription, you agree to these Subscription Terms, subject to any mandatory consumer rights applicable in your jurisdiction.
1. DEFINITIONS
“Subscription” means a recurring or fixed-term paid membership providing access to specified premium features.
“VIP” means a subscription tier designated as VIP by the Service.
“SVIP” means a subscription tier designated as SVIP or another higher-level membership by the Service.
“Subscription Period” means the period for which a subscription has been purchased.
“Renewal Date” means the date on which an eligible recurring subscription is scheduled to renew.
“Subscription Benefits” means the premium features and services associated with a particular subscription tier.
2. AVAILABLE SUBSCRIPTION PLANS
The Service may offer different subscription tiers, including:
VIP;
SVIP;
other premium membership levels;
monthly subscriptions;
quarterly subscriptions;
annual subscriptions;
promotional subscriptions;
trial subscriptions.
The specific plans available may vary by:
country or region;
operating system;
payment provider;
promotional campaign;
account eligibility;
product version.
Not every subscription plan will necessarily be available to every user.
3. SUBSCRIPTION BENEFITS
Subscription benefits may include, depending on the applicable plan:
enhanced discovery features;
increased matching opportunities;
additional profile visibility;
enhanced search or filtering;
additional messaging privileges;
reduced or preferential feature charges;
exclusive profile or account features;
VIP/SVIP badges;
additional interaction features;
priority access to selected features;
enhanced customer support;
other premium features displayed at the time of purchase.
The exact benefits of each subscription are determined by the applicable purchase page or subscription description.
4. NO GUARANTEE OF SOCIAL RESULTS
A Subscription provides access to specified product features.
It does not guarantee:
a particular number of matches;
a particular number of messages;
a relationship;
friendship;
romantic success;
responses from another user;
Gifts;
Creator interactions;
financial returns;
a particular level of user engagement.
Other users remain independent individuals and may choose whether or how they interact with a subscriber.
5. SUBSCRIPTION PRICE
The applicable subscription price will be displayed before purchase.
Prices may vary according to:
country;
currency;
taxes;
payment channel;
platform;
subscription duration;
promotional offer;
applicable exchange rate.
The price displayed at the time of purchase will generally govern the applicable billing transaction, subject to applicable law.
6. TAXES
Applicable taxes may be included in or added to the displayed price depending on the user's jurisdiction and payment channel.
The Service may collect applicable taxes where legally required.
Users remain responsible for taxes that legally apply to them personally where the Service is not required to collect them.
7. BILLING INTERVALS
Subscriptions may be offered on different billing intervals, including:
monthly;
quarterly;
annual;
other periods clearly identified before purchase.
The subscription period and renewal frequency will be displayed before the user completes the purchase.
8. AUTOMATIC RENEWAL
Where a subscription is offered as an automatically renewing subscription, the subscription will generally renew at the end of each Subscription Period unless the user cancels it before the applicable renewal deadline.
The renewal price will be the price disclosed at renewal or otherwise applicable under the relevant subscription terms.
Where required by applicable law, the Service will provide appropriate information regarding automatic renewal.
9. NOTICE OF AUTOMATIC RENEWAL
Where legally required, the Service or applicable payment provider may provide notice concerning:
upcoming renewal;
renewal price;
renewal period;
cancellation instructions;
material changes to subscription terms.
The timing and method of such notice may vary depending on the payment platform and applicable law.
10. HOW SUBSCRIPTIONS ARE PURCHASED
Subscriptions may be purchased through one or more authorized channels, including:
Apple App Store;
Google Play;
Stripe;
PayPal;
the Service's website;
other authorized payment providers.
The payment channel used for the purchase may determine:
billing procedures;
cancellation procedures;
refund procedures;
tax handling;
applicable platform terms.
11. APP STORE SUBSCRIPTIONS
Where a subscription is purchased through Apple App Store, the transaction may be subject to Apple's applicable terms and subscription management procedures.
The user may generally manage the subscription through the Apple account or subscription management interface associated with the purchase.
The Service does not control Apple's billing systems, renewal systems, or refund decisions.
12. GOOGLE PLAY SUBSCRIPTIONS
Where a subscription is purchased through Google Play, the transaction may be subject to Google's applicable terms and subscription management procedures.
The user may generally manage the subscription through the Google account and subscription management interface associated with the purchase.
The Service does not control Google's billing systems, renewal systems, or refund decisions.
13. DIRECT WEB SUBSCRIPTIONS
Where subscriptions are purchased directly through the Service's website, the applicable payment processor may process the transaction.
The user may be required to manage cancellation through the Service or the relevant payment-provider interface.
The applicable purchase page will identify the relevant cancellation method where reasonably practicable.
14. ACTIVATION OF SUBSCRIPTION BENEFITS
Subscription benefits generally become available after the Service receives confirmation of a successful transaction.
Activation may be delayed due to:
payment processing;
technical issues;
fraud screening;
app-store processing;
synchronization delays.
If a user is charged but subscription benefits do not appear, the user should contact customer support with the relevant transaction information.
15. TRIAL PERIODS
The Service may offer free or discounted trials.
A trial may be subject to:
eligibility requirements;
one trial per account;
payment-method requirements;
geographic restrictions;
automatic conversion to a paid subscription;
other conditions displayed before activation.
If a trial automatically converts into a paid subscription, the applicable price and renewal conditions will be disclosed before or at the time of enrollment as required by law.
16. PROMOTIONAL SUBSCRIPTIONS
Promotional pricing may be offered for:
new users;
returning users;
selected regions;
limited periods;
specific campaigns;
selected subscription tiers.
A promotional subscription may have conditions that differ from the standard subscription.
Unless expressly stated otherwise, promotional pricing does not permanently establish the standard price of a subscription.
17. CANCELLATION
Users may cancel a recurring subscription before the applicable renewal date.
Cancellation generally prevents the next renewal but does not necessarily terminate the current Subscription Period immediately.
Unless otherwise required by law, users may continue to access eligible benefits until the end of the already-paid Subscription Period.
18. HOW TO CANCEL
The cancellation method depends on the purchase channel.
For example:
subscriptions purchased through Apple may need to be cancelled through Apple subscription settings;
subscriptions purchased through Google may need to be cancelled through Google Play subscription settings;
direct subscriptions may be cancelled through the Service or applicable payment provider.
The Service may provide additional cancellation instructions through its support center.
19. DELETING THE APP DOES NOT CANCEL A SUBSCRIPTION
Deleting the Service application from a device does not necessarily cancel an active subscription.
Users must cancel the subscription through the applicable subscription-management system.
Users remain responsible for monitoring their subscription status.
20. ACCOUNT DELETION AND SUBSCRIPTIONS
Deleting a Service account does not necessarily cancel a subscription purchased through a third-party billing platform.
Users should separately verify the status of any active subscription.
Where a subscription remains active after account deletion, billing may continue if the subscription was not properly cancelled and the applicable payment system permits continued billing.
21. REFUNDS
Refund requests are governed by the Refund Policy, the applicable payment provider's procedures, and mandatory consumer law.
Depending on the payment channel, a refund request may need to be submitted to:
Apple;
Google;
the applicable payment provider;
the Service.
The Service will honor mandatory refund and cancellation rights applicable to the user's jurisdiction.
22. CONSUMER CANCELLATION RIGHTS
Certain jurisdictions provide consumers with statutory cancellation or withdrawal rights for digital services.
Where such rights apply, the Service will provide the remedies required by applicable law.
Nothing in these Subscription Terms is intended to remove or restrict mandatory statutory rights.
Where legally permitted, immediate access to digital subscription benefits may affect the availability or scope of a statutory withdrawal right. Any legally required consent or acknowledgement will be obtained through the applicable purchase process.
23. CHANGES TO SUBSCRIPTION PRICES
The Service may change subscription prices.
Price changes generally apply to future purchases or future renewal periods.
Where required by law, users will receive advance notice of material price changes and will have any applicable right to cancel before the new price takes effect.
24. CHANGES TO SUBSCRIPTION BENEFITS
The Service may modify subscription benefits to:
improve the Service;
introduce new features;
remove obsolete features;
comply with legal requirements;
comply with app-store requirements;
address security or technical issues;
change the product structure.
Where a change materially reduces paid benefits, the Service will take any notice, cancellation, refund, or other measures required by applicable law.
25. TEMPORARY SERVICE INTERRUPTION
Subscription benefits may occasionally become unavailable because of:
scheduled maintenance;
technical problems;
security incidents;
payment-provider outages;
app-store outages;
network failures;
regulatory restrictions;
circumstances outside the Service's reasonable control.
The Service will take reasonable steps to restore affected features.
26. NO TRANSFER OF SUBSCRIPTIONS
Unless expressly permitted by the Service, subscriptions are associated with the purchasing account.
Users may not:
sell a subscription;
transfer a subscription to another person;
assign a subscription;
resell subscription benefits;
use one subscription to provide unauthorized access to another account.
27. SUBSCRIPTION ABUSE
Users must not exploit subscription systems through:
stolen payment methods;
fraudulent accounts;
repeated unauthorized trials;
payment manipulation;
fraudulent chargebacks;
technical vulnerabilities;
promotional abuse;
unauthorized account sharing.
The Service may investigate and restrict accounts involved in confirmed abuse, subject to applicable law.
28. PAYMENT FAILURES
A subscription may fail to renew if:
the payment method is declined;
the payment method has expired;
the payment account has insufficient funds;
payment authorization fails;
the payment provider experiences an interruption;
another billing issue prevents collection.
Depending on the payment system, the subscription may enter a grace period or billing-retry process.
The Service may restrict premium benefits if payment remains unsuccessful.
29. SUBSCRIPTION STATUS
A subscription may have one of several statuses, including:
active;
trial;
scheduled for cancellation;
expired;
payment pending;
payment failed;
suspended;
terminated.
The status shown through the applicable account or billing interface is the primary indication of subscription status.
30. SUSPENSION OR TERMINATION FOR POLICY VIOLATIONS
The Service may suspend or terminate subscription access where an account is suspended or terminated for violations of:
the Terms of Service;
Community Guidelines;
Safety / Anti-Scam Policy;
applicable law;
payment rules;
other applicable Service policies.
Any refund or other remedy will depend on applicable law and the circumstances of the account action.
The Service will not use account enforcement to unlawfully deprive consumers of mandatory statutory rights.
31. FRAUD AND CHARGEBACKS
The Service may investigate subscriptions associated with:
payment fraud;
stolen payment methods;
unauthorized account access;
fraudulent chargebacks;
repeated refund abuse;
deliberate exploitation of billing systems.
Where permitted by law, the Service may restrict associated subscription benefits while an investigation is conducted.
32. SUBSCRIPTION BENEFITS AND COINS
Subscriptions and Coins are separate products unless the applicable purchase description expressly states otherwise.
A subscription does not automatically provide Coins unless the subscription description specifically includes them.
Similarly, purchasing Coins does not automatically create a subscription.
Where a subscription includes Coins or other digital benefits, the applicable quantity and conditions will be disclosed at purchase.
33. VIP AND SVIP DIFFERENCES
The Service may offer multiple membership levels.
A higher-level membership may provide additional or enhanced features compared with a lower-level membership.
The Service may change the feature composition of VIP, SVIP, or other membership levels over time, subject to applicable law and any required notice.
Users should review the current subscription description before purchasing or renewing.
34. SUBSCRIPTION BADGES AND STATUS FEATURES
The Service may provide badges, labels, visual indicators, or other features associated with subscription status.
Such indicators:
do not represent financial status;
do not represent verified identity unless separately identified as such;
do not guarantee trustworthiness;
do not guarantee relationship status;
do not guarantee popularity;
do not guarantee interaction with other users.
35. SUBSCRIPTION AND CREATOR FEATURES
A subscription may provide access to certain Creator-related or social features.
However:
a subscription does not guarantee contact with any specific Creator;
a Creator is not required to respond to a subscriber;
a subscription does not create an employment relationship between the subscriber and a Creator;
a subscription does not create a financial obligation between users;
Creator compensation remains governed by the Creator Agreement and Creator Payout Policy.
36. SUBSCRIPTION AND USER CONTENT
Subscription status does not grant a user additional rights to another person's:
photographs;
videos;
messages;
personal information;
recordings;
copyrighted materials.
Users remain subject to the Community Guidelines and applicable privacy and intellectual-property requirements.
37. INTERNATIONAL AVAILABILITY
Subscription products may not be available in every country.
The Service may restrict or discontinue subscription functionality in a particular jurisdiction because of:
local law;
tax requirements;
payment restrictions;
sanctions;
app-store rules;
consumer-protection requirements;
commercial considerations;
regulatory requirements.
38. CURRENCY CONVERSION
Where a subscription is priced in a currency different from the user's local currency, the payment provider or platform may apply its own exchange rate or conversion fee.
The Service is not responsible for exchange-rate fluctuations imposed by a third-party payment provider unless required by applicable law.
39. RECORDS AND BILLING INFORMATION
The Service and its payment providers may retain billing information and transaction records for legitimate purposes, including:
accounting;
tax compliance;
fraud prevention;
customer support;
dispute resolution;
regulatory compliance.
Processing of personal information is governed by the Privacy Policy.
40. NO FINANCIAL OR INVESTMENT BENEFIT
A Subscription is a purchase of digital services.
It does not:
constitute an investment;
provide interest;
create financial returns;
provide ownership in the Service;
provide equity;
guarantee financial benefits.
41. THIRD-PARTY TERMS
Subscriptions purchased through third-party platforms may also be governed by those platforms' terms.
Where there is a conflict between these Subscription Terms and mandatory terms imposed by a payment platform or applicable law, the applicable mandatory requirement will prevail to the extent required.
42. SUPPORT
For subscription-related issues, users may contact:
Subscription Support: kisschou@gmail.com
Billing Support: kisschou@gmail.com
General Support: kisschou@gmail.com
Users should provide, where available:
transaction ID;
subscription type;
purchase date;
payment platform;
account identifier.
Users should not send passwords, payment authentication codes, cryptocurrency private keys, or recovery phrases to customer support.
43. CHANGES TO THESE TERMS
The Service may update these Subscription Terms from time to time.
Updates may be made to reflect:
product changes;
new subscription plans;
payment-provider changes;
app-store requirements;
legal requirements;
consumer-protection requirements;
security improvements.
Where required by law, users will receive appropriate notice.
44. MANDATORY CONSUMER RIGHTS
Nothing in these Subscription Terms excludes or limits any consumer right that cannot legally be excluded or limited.
If the law of the user's jurisdiction provides mandatory rights concerning:
cancellation;
renewal;
refunds;
digital services;
unfair contract terms;
price changes;
service interruptions;
those rights remain unaffected.
45. RELATIONSHIP WITH OTHER POLICIES
These Subscription Terms should be read together with:
Terms of Service;
Privacy Policy;
Community Guidelines;
Virtual Currency Terms;
Creator Agreement;
Creator Payout Policy;
Refund Policy;
Safety / Anti-Scam Policy;
Copyright / IP Policy;
Data Request Procedure;
Law Enforcement Request Policy.
46. CONTACT
For legal or subscription-related inquiries:
Legal: kisschou@gmail.com
Subscription Support: kisschou@gmail.com
Billing: kisschou@gmail.com
47. FINAL NOTICE
Before purchasing a Subscription, users should carefully review:
the subscription tier;
price;
billing period;
automatic renewal status;
included benefits;
cancellation procedure;
applicable promotional conditions.
By purchasing or using a Subscription, you acknowledge these Subscription Terms, subject to any mandatory rights available under applicable law.